Everything your
business needs

From PHONE CALLS to ONLINE GROWTH

Answer Every Call,
Grow Every Practice.

We specialize in call center support, web development, and digital marketing to help medical practices grow and operate smoothly.

Cost-Effective

Reduce overhead costs while maintaining high service standards.

HIPAA Compliance

We follow strict confidentiality and data security protocols.

Customized Services

Tailored solutions that meet your specific practice needs.

Our services

Call Center Support

Answering patient calls professionally and efficiently.
call center options - agent on the phone

Appointment Scheduling

Managing both new and returning patient bookings.
call center options - laptop

Data Entry

Organizing patient records, insurance details, and more.
call center options - laptop 2

Insurance Verification

Ensuring patient coverage information before appointments.

Follow-Up Calls

Conducting outbound callbacks to improve patient engagement.

Website Development

Creating modern, user-friendly medical websites.

Social Media Marketing

Boosting your online presence and reputation.

Design services

Delivering high-quality visuals for branding and promotions.

Your Trusted Medical
Office Support Partner

Founded in 2023, Call Center Options is a leading provider of medical office support services, dedicated to enhancing efficiency and improving patient experiences. We are headquartered in Jacksonville, Florida, with a skilled, professional team based in Kosovo.

Our mission is to help medical offices reduce administrative burdens and focus on delivering quality healthcare.

Your Partner For
Digital Success

We specialize in call center support, web development, and digital marketing to help medical practices grow and operate smoothly.

Website Design & Development

We design a visually stunning, user-friendly website that aligns with your brand identity. Our expert developers bring your design to life with ease, and responsive in every device.

Digital Marketing & Growth

We run targeted ads and manage social media campaigns to increase brand awareness. We optimize your website for search engines and create high-value content to attract organic traffic.

Branding & Graphic Design

We create unique logos, color schemes, and typography to build a consistent brand image. From business cards to social media graphics, we design assets that make your brand stand out.

How Our Call Center Services Works

Managing customer calls can be overwhelming. Every missed call is a missed opportunity. Our professional call center agents handle your calls so you can focus on running your business.

1.

Setup & Customization

We assess your needs, set up a tailored call flow, and integrate our system with your scheduling and patient management tools.

2.

Call Handling & Patient Support

Our trained, HIPAA-compliant agents answer calls professionally, schedule appointments, handle urgent messages, and assist patients based on your office protocols.

3.

Setup & Customization

Every call is documented with detailed summaries, and patient messages are securely relayed to your team following compliance guidelines.

4.

Ongoing Support & Optimization

We provide continuous performance monitoring, feedback-driven improvements, and dedicated support to ensure smooth and efficient operations.