Founded in 2023, Call Center Options is a leading provider of medical office support services, dedicated to enhancing efficiency and improving patient experiences.
We are headquartered in Jacksonville, Florida, with a skilled, professional team based in Kosovo.
Our mission is to help medical offices reduce administrative burdens and focus on delivering quality healthcare.
We specialize in call center support, web development, and digital marketing to help medical practices grow and operate smoothly.
Website Design & Development
We design a visually stunning, user-friendly website that aligns with your brand identity. Our expert developers bring your design to life with ease, and responsive in every device.
Digital Marketing & Growth
We run targeted ads and manage social media campaigns to increase brand awareness. We optimize your website for search engines and create high-value content to attract organic traffic.
Branding & Graphic Design
We create unique logos, color schemes, and typography to build a consistent brand image. From business cards to social media graphics, we design assets that make your brand stand out.
Managing customer calls can be overwhelming. Every missed call is a missed opportunity. Our professional call center agents handle your calls so you can focus on running your business.
1.
Setup & Customization
We assess your needs, set up a tailored call flow, and integrate our system with your scheduling and patient management tools.
2.
Call Handling & Patient Support
Our trained, HIPAA-compliant agents answer calls professionally, schedule appointments, handle urgent messages, and assist patients based on your office protocols.
3.
Setup & Customization
Every call is documented with detailed summaries, and patient messages are securely relayed to your team following compliance guidelines.
4.
Ongoing Support & Optimization
We provide continuous performance monitoring, feedback-driven improvements, and dedicated support to ensure smooth and efficient operations.